Meeteor Refund Policy
Last updated: September 15, 2026
This Refund Policy explains how refunds work on Meeteor for event tickets, tables, RSVPs, sponsorships, and related purchases. Meeteor operates in Nigeria, the United States, and the United Kingdom. Refund rules can depend on the event organizer’s stated policy and local payment-provider rules.
1. Overview
Meeteor is a platform that connects event organizers (“Hosts”) with attendees, guests, and sponsors (“Buyers”). When you buy a ticket or other paid item, you are usually purchasing from the Host through Meeteor’s checkout tools.
Unless a Host clearly offers a refundable option, purchases are typically non-refundable. Always review the refund terms shown on the event page before you pay.
2. Host refund policies
Hosts set the refund policy for their events (for example: non-refundable, refundable until a cut-off date, or case-by-case).
If an event is canceled or postponed by the Host, the Host is responsible for communicating next steps. Where Meeteor holds or processes funds, we may assist with refunds according to the Host’s instructions, our Terms of Service, and applicable payment-provider rules.
3. How to request a refund
Contact the Host first using the contact details on the event page when available.
You may also contact Meeteor Support at hello@meeteor.me with your order email, event name, purchase date, and reason for the request.
We will review eligible requests and respond as quickly as possible. Approved refunds are returned to the original payment method when the processor allows it.
4. Timing
After a refund is approved and submitted to the payment provider (Stripe, Paystack, Flutterwave, or another supported processor), banks and card networks may take several business days to show the credit.
Timing can vary by country and payment method.
5. Exceptions
We may issue or require refunds when required by law, when a payment fails after authorization, when duplicate charges occur, or when we detect fraud or abuse.
Chargebacks and disputes are handled under our payment partners’ processes. Filing a chargeback without first contacting support may delay resolution.
6. Subscriptions and other products
Host subscriptions, advertising, or other non-ticket products may have separate billing and cancellation terms shown at checkout.
Unless stated otherwise, fees already incurred for completed service periods are not refundable.
7. Contact
Questions about refunds: hello@meeteor.me
Nigeria: THSPIAN HOLDINGS — THE LUSSO UNO, 39 USUMA STREET, MAITAMA, ABUJA, FCT — +234 905 614 4346
United States: MEETEOR INC. — 254 CHAPMAN RD, STE 208 #27309, NEWARK, DE 19702 — +1 708 847 7426
United Kingdom: MEETEOR INCORPORATION LIMITED — hello@meeteor.me